Legal notice

Dear Consumer,

To support you in exercising your right to lodge a complaint with an official, independent and impartial entity, and in accordance with Law No. 144/2015 of 8 September 2015, we have compiled the following information to assist you throughout the process.

If you are not satisfied with the solution provided by our company in relation to a dispute, you may contact one of the following Alternative Dispute Resolution (ADR) entities:

1. CNIACC – National Centre for Information and Arbitration of Consumer Conflicts
Tel.: 213 847 484
Email: cniacc@unl.pt

2. CIMAAL – Algarve Consumer Information, Mediation and Arbitration Centre
Tel.: 289 823 135
Email: cimaal@mail.telepac.pt

3. CACCDC – Consumer Dispute Arbitration Centre of the District of Coimbra
Tel.: 239 821 690 / 289
Email: geral@centrodearbitragemdecoimbra.com

4. CACCL – Lisbon Consumer Dispute Arbitration Centre
Tel.: 218 807 000 / 218 807 030
Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. CICAP – Porto Consumer Information and Arbitration Centre
Tel.: 225 508 349 / 225 029 791
Email: cicap@mail.telepac.pt

6. TRIAVE – Vale do Ave Consumer Dispute Arbitration Centre / Arbitration Court
Tel.: 253 422 410
Email: triave@gmail.com

7. CIAB – Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
Tel.: 253 617 604
Email: geral@ciab.pt

8. CACC – Consumer Dispute Arbitration Centre of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal
Email: centroarbitragem.sras@gov-madeira.pt

9. CIMPAS – Insurance Information, Mediation and Ombudsman Centre
www.cimpas.pt

Alternatively, you may consult the Consumer Portal at www.consumidor.pt, or the European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr.