Refund policy

Order Cancellation

The customer may cancel their order, provided it has not yet been processed, directly through their customer account.

Once the order has been processed, cancellation is no longer possible.

Right of Withdrawal

In accordance with applicable legislation, the customer may exercise their right of withdrawal within 14 days of receiving the order.

For a return to be accepted, the products must meet all of the following requirements:

• remain unopened, properly sealed and in their original packaging;
• show no signs of use, handling or alteration;
• be returned with all original items, including packaging and any documentation supplied with them.

For reasons of hygiene, food safety and product quality protection, returns of bottles or other food products that have been opened, whose seal has been removed or whose packaging has been tampered with will not be accepted, except in cases of defects or shipping errors attributable to Rego Wine.

Return shipping costs are the responsibility of the customer.

Following receipt and inspection of the returned products, the refund will be issued using the same payment method used for the purchase, within a maximum of 14 days.

Defective Products or Shipping Errors

If a product received is defective, has been damaged during transport or does not correspond to the product ordered, the customer must notify Rego Wine within 14 days of delivery, through their customer account or by email at info@regowine.com, stating the order number, the reason for the claim and, whenever possible, providing photographs of the product.

In these cases, Rego Wine will cover the return shipping costs and will replace the product or issue the corresponding refund, as applicable.

Exclusions

Returns will not be accepted for:

• food products or beverages that have been opened, consumed, partially consumed or whose seal has been removed;
• products whose original packaging has been damaged or altered for reasons attributable to the customer;
• products made to the customer's specifications or clearly personalised.